Abstract

The purpose of this research study was to investigate recipient reactions when receiving performance feedback. Specifically, the present study explored how feedback valence (positive or negative), recipient personality (extrovert or introvert), and communication medium (face-to-face or computer) would impact recipient satisfaction and justice perceptions (distributive, procedural, interactional) when receiving performance feedback.

Study results indicated that: (a) individuals who received positive feedback had higher satisfaction and justice perceptions (distributive, procedural, interactional) than negative feedback recipients; (b) face-to-face feedback was related to higher satisfaction and justice perceptions (distributive, procedural, interactional) than computer feedback; (c) extroverts reported higher satisfaction than introverts, whereas introverts reported higher interactional justice than extroverts; (d) positive face-to-face feedback was related to greater satisfaction and higher procedural and interactional justice perceptions than positive computer feedback; and (e) negative face-to-face feedback was related to greater satisfaction and higher procedural and interactional justice perceptions than negative computer feedback.