The overall goal of this study is to analyze and establish the importance of KM applications in the hotel industry, with two purposes in mind. The first is to explore hotel organizations' awareness and perceptions of KM applications. The second purpose is to identify casino hotel executives' perceived challenges of KM. Qualitative case studies and descriptive research designs with interviews were applied to accomplish the study objectives.
Case study subjects' perceptions regarding KM definitions, KM functions, and expected benefits of KM were identified and discussed. Casino hotel executives perceive knowledge sharing, change resistance, and knowledge transfer major challenges of KM. A KM definition for the hotel industry has also been proposed.
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