Content area
Abstract
Determinants of information center (IC) success, defined as user satisfaction, are examined. The determinants are tested for their relationships to IC success and one another in order to evaluate which have a direct impact on success and which operate indirectly. Data were gathered from 151 users representing three organizations and were used to develop a model of IC success. The model is consistent with Anthony's (1965) levels of management activity in that the determinants correspond to specific levels of planning and control. This model of IC success can guide researchers studying information centers and, especially, managers charged with establishing and operating information centers.
Details
Title
Determinants of information center success
Author
Essex, Patricia A; Magal, Simha R; Masteller, Douglas E
Pages
95-117
Publication year
1998
Publication date
Fall 1998
ISSN
07421222
e-ISSN
1557928X
Source type
Scholarly Journal
Language of publication
English
ProQuest document ID
218907609
Copyright
Copyright M. E. Sharpe Inc. Fall 1998
