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Abstract
In order to improve the security of customer data, the credit card companies have come together to create a security standard, called Payment Card Industry Data Security Standard (PCI DSS), which involve mandatory requirements for merchants that accept credit card transactions. All restaurants that accept a credit card must comply with PCI DSS. The purpose of the study was to evaluate self-reported compliance of Payment Card Industry Data Security Standards version 1.2. in the restaurant industry. A random sample of 1000 restaurant managers that are in charge of information technology at their companies and are subscribers of Hospitality Technology Magazine were surveyed.
The findings of this study provide restaurateurs a general idea on the PCI DSS compliance levels of the restaurant industry. Moreover, findings also identifed the barriers to PCI DSS compliance in the restaurant industry for each of the PCI DSS requirements.
