Mainstream orientations to conflict management neglect to account for the long-term impact of emotional satisfaction during interpersonal interactions. Thus, this paper proposes a new approach to conflict management, the "Multi-Dimensional Orientation" (MDO), which builds upon prior notions of conflict management by incorporating affective and instrumental elements of conflict. The MDO suggests that people's short- and long-term relationship quality can be enhanced if their affective and instrumental needs during conflict situations are satisfied.
To test hypotheses derived from the MDO, survey participants reported on a recent interpersonal conflict and their relationship quality with the other disputant during the reported conflict. Analyses revealed a positive relationship between the extent to which disputants' affective and instrumental needs were satisfied during the conflict and their assessments of their working and post-conflict relationship quality with one another. Affective satisfaction showed to be the more powerful predictor of long-term relationship satisfaction in general, although characteristics of the participants influenced affect's predictive power. In particular, gender differences emerged, showing that affective and instrumental satisfaction relate to long-term relationship quality for females, while for males long-term relationship quality relates only to instrumental satisfaction.
